CRSB takes complaints seriously and is committed to resolving them as expediently as possible. The complaints and appeals procedures are not intended to verify legal compliance or endorse any activity as meeting legal requirements that may apply to an individual operation.
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For complaints or appeals related to the Oversight Body’s decisions or Certification Body’s performance, please use the complaint mechanism of that entity first. CRSB is responsible for managing and resolving appeals that cannot be resolved at the Certification Body level, and/or complaints related to breaches by the Certification Bodies or Oversight Body. If necessary, complete the form below to initiate a complaint or contact complaints@crsbcertified.ca.
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Every effort is made to ensure that all use of CRSB Claims is in accordance with the CRSB Certified program requirements, policies and procedures. To report possible non-compliance related to CRSB Claims, and the Communications, Claims and Labelling Manual, complete the form below.

Identifying information will be kept confidential. Anonymous complaints are also welcome. Every complaint will be investigated.

If you have applied for, and been denied use of a CRSB Mark, and would like to appeal the decision, please contact complaints@crsbcertified.ca. CRSB will work cooperatively with you to ensure compliance with all standards, requirements and processes.